Privacy Policy
Overview
MODULA LIVING is a business which offers sofa’s, rugs, occasional furniture and cleaning products. In order to provide you with the best user experience and protect your interests and the interests of other members on our Site and/or App, we require all users of the Site and/or App to comply with the following Terms of Use and the Privacy Policy.
This privacy policy (Privacy Policy) sets out how MODULAR SEATING PTY LTD trading as MODULA LIVING of 65 Normanby Road, Notting Hill VIC 3168 (‘The Supplier’, ‘Us’, ‘We’) collects, stores, uses, protects and shares your personal information. It applies to our website (www.modulaliving.com.au) and all related websites, applications, services and tools (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by Us in the manner described in this Privacy Policy. Unless we obtain your written consent, we will not sell, disclose, licence or rent your personal information to a third party for that third party’s marketing purposes.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). While our services are offered and delivered within Australia, we recognise that individuals from outside Australia may engage with us, including when acting on behalf of customers or assets located in Australia. Regardless of a customer’s location, we are committed to handling all personal information securely and in accordance with Australian privacy laws.
By using any this website, you consent to the terms of this Privacy Policy. We reserve the right to amend this Privacy Policy at any time by posting the amended terms on the Website. If we make material changes to this policy, we will notify you by means of a notice on our social media pages so that you access and review the changes. If you object to any changes, you may discontinue communication with us. By continuing to use the Website after notice of changes has been sent to you or published on the Website, you are deemed to have consented to the changes. “Personal Information” means information that can be associated with a specific person and can be used to identify that person and includes your Information. Information that has been made anonymous or aggregated so that it cannot be used, whether in combination with other information or otherwise, to identify a specific user is not personal information.
You understand that many online software packages including, but not limited to, Google and Meta, store data in facilities which may not be wholly or in part, based on Australian shores, and therefore may not fall under the jurisdiction of the Australian Privacy Principles. We and any third parties or software providers we engage now and, in the future, will take all reasonable steps to provide for the security of such stored data to the extent possible and act in accordance with the terms as provided by those third parties and software packages. You may refuse to work with us where you deem the risk of data breach to be greater than the convenience and cost effectiveness of the solution provided. To disengage our services, please notify us in writing and we will take measures to remove your details from our system.
How We Collect Personal Information
We collect personal information directly and indirectly, including when:
You place an order, create an account, subscribe to our newsletter or contact us
You browse or interact with our website
We receive information from third parties, such as payment processors and service providers
What We Collect
We collect personal information necessary to provide you with our products and services, including:
Your name, email address, phone number and shipping address
Payment information (such as credit card details — securely processed by third-party payment gateways; we do not store full card numbers)
Records of your communications with us (email, chat, etc.)
Information about your use of our website (including IP address, browser type, device information, and cookies)
Why We Collect Your Information
We collect and use your information to:
Process orders and deliver products to you
Communicate with you about your orders, account and customer support enquiries
Improve our website, products and services
Send you marketing communications (you can opt out at any time)
Comply with legal obligations and prevent fraud
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Your payment information is processed securely ANZ Worldline, PayPal, Afterpay, Zippay, and we do not store full credit card details on our servers.
Sharing Your Information
We may share your information with:
Payment processors to handle transactions
Delivery and logistics partners to ship your orders
IT service providers and professional advisers
Government agencies or regulators as required by law
Other parties with your consent or at your request
We do not sell or rent your personal information to third parties.
Overseas Disclosure
Some of our service providers may be located overseas (e.g., cloud hosting or payment services). When we disclose your personal information overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.
Your Rights and Choices
You can request access to, or correction of, your personal information by contacting us
You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us
You can make a complaint if you believe we have breached the Australian Privacy Principles
Use of Cookies
What Are Cookies?
We (or third parties acting on our behalf) use cookies, web beacons, pixels, and other similar technologies (collectively, Cookies) to collect and store information about your use of our website. Cookies are small text files stored on your device that help us recognise you and remember your preferences. Cookies may be session-based (which expire when you close your browser) or persistent (which remain on your device for a set period or until you delete them).How We Use Cookies
Cookies are used to:
Provide and improve our services;
Recognise you when you return to our website;
Remember your preferences and settings;
Analyse website traffic and usage;
Personalise content, advertisements, and marketing communications;
Enhance website security and performance.
Third-Party Cookies
We may allow trusted third parties to place cookies on our website to assist with analytics, advertising, or embedded content. These cookies are subject to the privacy policies of those third parties. We do not control these cookies and are not responsible for their use.Your Choices
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality and user experience of our website. For more information on how to manage cookies, visit www.aboutcookies.org.Links to Third-Party Sites
Our website may contain links to third-party websites or embedded content (such as videos or social media features). These websites and services may use their own cookies. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.Cookies and Personal Information
Where cookies collect personal information, that information will be handled in accordance with our Privacy Policy. For more details on how we process your personal data and your rights, please refer to the full policy.
No spam, malware or unauthorised messaging
You are prohibited from engaging in any activity involving spam, malware, phishing, spoofing, or other forms of malicious, unlawful, or prohibited conduct, whether directed towards us, other users, or third parties.
You must not use the Website to send, upload, distribute, or transmit any content that is malicious, unlawful, harmful, or otherwise violates our Terms of Service or this Privacy Policy. This includes but is not limited to spam, viruses, trojans, or any form of harmful code.
You must not add any user or member to a mailing list (whether postal or electronic) or send them marketing communications without their express prior consent, in accordance with applicable laws (such as the Spam Act 2003 (Cth)).
We may, directly or through third-party service providers, monitor, scan, and filter messages or content transmitted through our Website to detect and prevent spam, malware, phishing attacks, and other malicious or prohibited activities.
If you become aware of any spam, malware, spoofing, or other suspicious activities on our Website, please report it to us using the contact details provided below.
Storage and Security
We store and process your personal information on secure servers hosted primarily in Sydney, Australia. Depending on our technology infrastructure and service providers, your information may also be stored or accessed from other locations globally to improve performance, ensure reliability, or provide support services. By using our Website and services, you consent to the transfer, storage, and processing of your personal information in these locations.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include technical, administrative, and contractual safeguards, and we engage reputable third-party service providers to assist with hosting and security. While these measures reduce risks, no method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security.
Contact Us
If you have a question regarding this Privacy Policy, would like to amend your Personal Information stored securely by us or you would like to make a complaint, please contact the Privacy Manager at:
Email: [email protected]
Phone: 03 9535 6300
Address: 65 Normanby Road, Notting Hill VIC 3168